Adding a custom text box to the checkout process is a versatile feature that can enhance the shopping experience, boost sales, and improve customer relationships. It provides flexibility and allows your e-commerce store to accommodate a wide range of customer needs and preferences.
Here are some reasons why you should consider including a custom text box in your checkout process:
Order Customisation: Customers can use the text box to provide specific instructions or requests related to their order. This can include requests for personalised items, special delivery instructions, or gift messages.
Personalisation: Allowing customers to input custom text can enhance their shopping experience by providing a sense of personalisation. It shows that you are attentive to their needs and willing to accommodate their preferences.
Reduced Returns and Mistakes: By providing a clear space for customers to communicate their preferences or special requirements, you can reduce the likelihood of errors or misunderstandings in their orders. This can lead to fewer returns or customer complaints.
Increased Sales: The option for custom text can encourage customers to add additional items or services to their order. For example, they might request an engraving or monogramming, leading to an upsell opportunity.
How to add to your checkout:
Please note: you are currently unable to add a custom text box per product.
Select "Settings" from the main menu.
Click on "Cart/Checkout" to access the cart and checkout settings.
In the Cart/Checkout settings, look for the option labelled "Check out – Custom Field."
Tick the 'Enabled' box next to this option to activate the custom text box feature.
You can add in the title ‘Special Requests’ or whatever you wish and we would recommend choosing the 'Text Field' option in the Custom Input Type section. This text box will be displayed at the payment section of check out.