There are times where a customer or an order needs an exception. This may be due to the customer cancelling the order, requiring a refund, needing to put an order on Hold and in some circumstances fraudulent activity.
Orders on Hold
There are many reasons that an order may be put on hold; delayed payment/payment by invoice, awaiting new stock to arrive, at a customer's request, etc. In order to put an order on hold:
Locate the relevant order you need to update.
Select Order Actions
Click "Hold On"
To put the order back to active do the same process as above but select "Mark as Active".
Suspected Fraud
Payment Gateways will advise you if their checks have marked a transaction as fraudulent. You can also do this manually through the Order Detail Page.
Locate the relevant order you need to update.
Select Order Actions
Click "Suspected Fraud"
To put the order back to active, do the same process as above but select "Mark as Legitimate".